Refunds and Returns Policy

At Crane Worldwide Logistics LLC, we are committed to providing reliable and high-quality logistics services to our clients. This Refunds and Returns Policy outlines the conditions under which refunds or returns may be processed for our services and any associated products. Please review this policy carefully before engaging our services.

Contact Information

For all refund or return inquiries, please contact us at:

  • Phone: (281) 443-2777
  • Email: [email protected]
  • Address: 4409 Montrose, Ste 200, Houston, TX 77006, USA

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  1. Service Non-Delivery: If Crane Worldwide Logistics LLC fails to deliver a contracted logistics service as agreed upon in the service agreement or order terms.
  2. Damaged Goods: If physical goods handled or shipped by us arrive damaged due to our error, subject to the terms of the shipping agreement.
  3. Overpayment: If you were charged incorrectly or overpaid for a service, a refund for the difference may be issued.

Refunds are not eligible for:

  • Services already completed or in progress, unless explicitly agreed otherwise.
  • Delays or damages caused by third parties (e.g., carriers, customs, or suppliers) outside our control.
  • Cancellations made after the agreed-upon cancellation period (please refer to your service agreement).

Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our team via email at [email protected] or by phone at (281) 443-2777 within [insert timeframe, e.g., 30 days] of the service date or invoice.
  2. Provide Details: Include your order number, service date, and a brief explanation of your request. For damaged goods, please include photos and relevant documentation.
  3. Review: We will review your request and respond within [insert timeframe, e.g., 5-7 business days].
  4. Resolution: If approved, refunds will be processed to the original payment method within [insert timeframe, e.g., 10 business days].

Returns (For Physical Goods)

If your request involves returning goods handled by Crane Worldwide Logistics LLC:

  1. Initiate a Return: Contact us within [insert timeframe, e.g., 30 days] of delivery to discuss return eligibility and obtain a Return Authorization Number (RAN).
  2. Ship the Item: Returns must be coordinated through our logistics team and shipped to the designated location, which will be provided upon approval.
    Return Address (if applicable): 4409 Montrose, Ste 200, Houston, TX 77006, USA
  3. Shipping Costs: Unless the return is due to an error on our part, return shipping costs and associated fees will be the responsibility of the client.
  4. Inspection: Upon receipt, we will inspect the returned goods and notify you of the refund or resolution status within [insert timeframe, e.g., 5 business days].

Logistics-Specific Conditions

  • Third-Party Involvement: For shipments involving external carriers, customs, or other third parties, their policies may apply. We will assist in facilitating claims or returns where applicable.
  • Freight Charges: Refunds for freight services are subject to the terms outlined in your shipping contract or invoice. Prepaid freight charges are typically non-refundable once services are rendered.
  • Customs and Duties: Fees related to customs, duties, or taxes are non-refundable unless caused by an error on our part.

Exceptions and Special Circumstances

  • Custom Logistics Solutions: Specialized or custom logistics services may not be eligible for refunds unless they fail to meet the agreed-upon specifications.
  • Force Majeure: Refunds will not be issued for delays or non-delivery due to unforeseen events beyond our control (e.g., natural disasters, strikes, or government regulations).

Changes to This Policy

Crane Worldwide Logistics LLC reserves the right to update or modify this Refunds and Returns Policy at any time. Updates will be posted on this page with an effective date. We recommend reviewing this policy periodically.

Questions?

If you have any questions about our Refunds and Returns Policy, please feel free to contact us:

Thank you for choosing Crane Worldwide Logistics LLC. We are dedicated to supporting your logistics needs with excellence!